Terms of Service

SECTION 1 - Overview

Welcome to the website operated by Shenzhen Shangu Trading Co., Ltd. (hereinafter referred to as "we" or "our").

The following terms and conditions ("Terms of Service") govern your use of our website and all content, features, and services contained therein. Our privacy policy is also incorporated into these Terms of Service.

Please read these terms carefully. By accessing or using any part of our website, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions, you may not access the website or use any services.

SECTION 2 - Conditions of Website Use

By agreeing to these Terms of Service, you declare that you have reached the age of majority in your jurisdiction of residence or that you have reached the age of majority and have given your consent for any minor dependents to use this website.

You may not use our products for any illegal or unauthorized purpose, nor may you violate any laws in your jurisdiction, when using the services.

You must not transmit any viruses or any code of a destructive nature that can disrupt, damage, or impair the functionality of our website or the internet.

Violation of these Terms of Service will result in immediate termination of your services.

SECTION 3 - General Conditions

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (excluding credit card information) may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

SECTION 4 - Accuracy, Completeness, and Timeliness of Information

We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information.

SECTION 5 - Modifications to the Service and Prices

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension, or discontinuance of the service.

SECTION 6 - Products or Services

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return according to our return policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear on the website. We cannot guarantee that your computer monitor's display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer.

SECTION 7 - Accuracy of Account Information

You agree to provide current, complete, and accurate purchase and account information for all purchases made on our website. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

SECTION 8 - Prohibited Uses

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the website or its content for: (a) any unlawful purpose; (b) soliciting others to perform or participate in any unlawful acts; (c) violating any international, federal, provincial, or state regulations, rules, laws, or local ordinances; (d) infringing upon or violating our intellectual property rights or the intellectual property rights of others; (e) harassing, abusing, insulting, harming, defaming, slandering, disparaging, intimidating, or discriminating based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) submitting false or misleading information; (g) uploading or transmitting viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the service or of any related website, other websites, or the Internet; (h) collecting or tracking the personal information of others; (i) spamming, phishing, pharming, pretexting, spidering, crawling, or scraping; (j) any obscene or immoral purpose; or (k) interfering with or circumventing the security features of the service.

For U.S. users, you understand we comply with the Digital Millennium Copyright Act (DMCA) and may remove content that infringes copyrights under this statute.

We reserve the right to terminate your use of the service or any related website for violating any prohibited uses.

SECTION 9 - Disclaimer; Limitation of Liability

We do not guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure, or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties, or conditions of any kind, either express or implied.

In no case shall Shenzhen Shangu Trading Co., Ltd., our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 10 - Indemnification

You agree to indemnify, defend, and hold harmless Shenzhen Shangu Trading Co., Ltd. and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or any document they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 11 - Severability

In the event that any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 12 - Termination

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our services (or any part thereof).

SECTION 13 - Entire Agreement

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to the service constitute the entire agreement and understanding between you and us and govern your use of the service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 14 - Governing Law

These Terms of Service shall be governed by and construed in accordance with the applicable principles of international trade law, and shall be governed by the United Nations Convention on Contracts for the International Sale of Goods (CISG) to the extent applicable. Any dispute arising from this agreement shall first be attempted to be resolved amicably between the parties. If no resolution can be achieved, either party may seek arbitration by a sole arbitrator appointed in accordance with the rules of the International Chamber of Commerce.

SECTION 15 - Changes to Terms of Service

You can review the most current version of the Terms of Service at any time on this page.

We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 16 - Return and Refund Policy

We accept return requests within 30 days of receiving the merchandise. To be eligible for a refund, the merchandise must be in its original condition and include all original packaging. Refunds will be processed through the original payment method, typically within 7-14 business days.

For defective products, we will offer a full refund or replacement, at our discretion. Customers are responsible for return shipping costs, except where the product is defective or not as described.

SECTION 17 - Cross-Border Shipping

When ordering products from our website, you may be subject to import duties and taxes. These charges are not included in our product prices or shipping fees and are the customer’s responsibility. We have no control over these charges and cannot predict their amount. Please contact your local customs office for more information.

We are not responsible for delays, damage, or loss that occur during international shipping, as these events are beyond our control.

SECTION 18 - Data Protection

For EU users, we handle your personal data in compliance with the General Data Protection Regulation (GDPR). You have the right to access, correct, delete your personal data, and in certain circumstances, restrict or oppose processing. For details, please see our Privacy Policy.

SECTION 19 - Consumer Protection

These terms do not affect your statutory rights as a consumer as laid down by the applicable consumer protection laws in your country or region. If any provision of this agreement conflicts with applicable consumer protection law, that law shall prevail.

SECTION 20 - Contact Information

Questions about the Terms of Service should be sent to support@enventor.net.

Shenzhen Shangu Trading Co., Ltd. 5th Floor, Building 10, No. 333, Longfei Avenue, Shenzhen, China