Shipping & Delivery
1. Shipping Coverage & Warehouse Information
ENVENTOR currently provides shipping services primarily to the United States and European markets. We have strategically located warehouses in the following regions:
- US Warehouse: Covering North America, including the continental United States, Alaska, and Hawaii
- European Warehouse: Covering EU member states, the United Kingdom, Switzerland, Norway, and other European countries
Through our optimized multi-warehouse distribution network, we are able to provide faster and more economical shipping experiences for customers in these regions.
2. Shipping Methods & Partners
2.1 Shipping Methods
ENVENTOR offers multiple shipping options to meet different customer needs:
Standard Shipping: An economical shipping method suitable for customers not in a hurry to receive their goods Express Shipping: Expedited service provided by internationally renowned courier companies for faster delivery
2.2 Logistics Partners
We have established long-term partnerships with several internationally recognized logistics companies, including but not limited to:
- DHL Express
- FedEx
- UPS
- Local postal services
We select the most appropriate logistics partner based on your location, order contents, and shipping requirements to ensure your package arrives safely and on time.
3. Shipping Fee Structure
3.1 United States
| Shipping Method | Order Amount | Fee | Estimated Delivery Time |
|---|---|---|---|
| Standard Shipping | Under $50 | $5.99 | 3-5 business days |
| Standard Shipping | $50 and above | FREE | 3-5 business days |
| Express Shipping | Under $100 | $12.99 | 1-3 business days |
| Express Shipping | $100 and above | FREE | 1-3 business days |
3.2 Europe
| Shipping Method | Order Amount | Fee | Estimated Delivery Time |
|---|---|---|---|
| Standard Shipping | Under €50 | €5.99 | 5-10 business days |
| Standard Shipping | €50 and above | FREE | 5-10 business days |
| Express Shipping | Under €100 | €14.99 | 2-5 business days |
| Express Shipping | €100 and above | FREE | 2-5 business days |
3.3 Additional Fees for Special Areas
Some remote areas may incur additional shipping fees:
- Alaska and Hawaii in the US: $10 surcharge on standard rates
- Remote islands and mountainous regions in Europe: €10 surcharge on standard rates
- European countries outside the EU: May have additional customs clearance fees
If your location requires additional fees, the system will automatically calculate and display them during the checkout process.
4. Order Processing & Delivery Times
4.1 Order Processing Time
- Orders placed on standard business days: Processed within 1-2 business days
- Orders placed on weekends or holidays: Processing begins on the next business day
- During promotional periods or special seasons: May extend to 3 business days
4.2 Estimated Delivery Times
United States:
- Standard Shipping: 3-5 business days after dispatch
- Express Shipping: 1-3 business days after dispatch
Europe:
- Standard Shipping: 5-10 business days after dispatch
- Express Shipping: 2-5 business days after dispatch
Note: Actual delivery times may vary due to weather conditions, customs clearance processes, holidays, natural disasters, and other force majeure factors.
4.3 Shipping Delay Handling
If your package exceeds the estimated delivery time, please contact us at support@enventor.net. We will communicate with the relevant logistics company and provide you with the latest status of your package as soon as possible.
5. International Shipping & Customs Matters
5.1 Duties & Import Taxes
International orders may be subject to additional duties, import taxes, and VAT. These fees are levied by the customs of the receiving country and are not included in the fees charged by ENVENTOR. These costs are the responsibility of the customer.
5.2 Customs Clearance
International packages need to go through customs inspection upon entry. The time required for clearance varies by country, typically 1-5 business days, but may be longer in special circumstances. ENVENTOR cannot control or expedite this process.
5.3 Customs Documentation
We prepare the necessary customs documents, but some countries may require recipients to provide additional information (such as tax ID, identification, etc.). If needed, our customer service team will contact you to obtain the relevant information.
6. Order Tracking System
6.1 Tracking Number Acquisition
After your order is shipped, you will automatically receive an email notification with a tracking number. You can also log into your ENVENTOR account to view the order status and tracking information.
6.2 How to Track Your Package
You can track your package through the following methods:
- Visit the logistics company's official website and enter the tracking number
- Log into your ENVENTOR account and view the "My Orders" section
- Contact our customer service team for assistance
6.3 Tracking Update Frequency
Logistics companies typically update tracking status when packages pass through important nodes. Please note that tracking information updates may be delayed in some regions.
7. Order Modification & Cancellation Policy
7.1 Order Modifications
You can request the following modifications before your order is processed:
- Change of shipping address
- Change of shipping method
- Increase or decrease in product quantity
Once the order status changes to "Processing," no modifications can be made.
7.2 Order Cancellation
Order cancellation conditions are as follows:
- Orders can be canceled when the status is "Placed" or "Payment Completed"
- Orders cannot be canceled after the status changes to "Processing" or "Shipped"
- After cancellation, refunds will be issued to the original payment method within 7-15 business days
7.3 How to Request Modifications or Cancellations
Please contact us through the following channels to request order modifications or cancellations:
- Send an email to support@enventor.net
- Submit a request through the online customer service system on our official website
8. Package Reception & Verification
8.1 Package Acceptance Considerations
When receiving a package, please be sure to:
- Check if the package exterior is in good condition
- If you find obvious damage to the packaging, please inform the delivery person before accepting
- It's best to record a video when unboxing for potential claim evidence
- Inspect the product within 24 hours after acceptance
8.2 Package Rejection Policy
Customers may reject packages under the following circumstances:
- The package exterior shows obvious severe damage
- Receiving the wrong package (recipient information doesn't match)
If you reject a package, please notify us immediately and specify the reason.
9. Lost or Damaged Package Handling
9.1 Lost Package Claims
If your package shows as delivered but you haven't received it, or if tracking hasn't updated for an extended period, please contact us within 5 business days after the expected delivery date. We will:
- Initiate an investigation with the logistics company
- Provide a reshipment or full refund based on the investigation results
9.2 Damaged Package Claims
If you receive items damaged during transport, please within 48 hours of receiving the package:
- Take photos of the packaging and damaged products
- Submit a claim application via support@enventor.net
- Provide the order number and a detailed description of the damage
We will assess the situation and provide a replacement, repair, or refund solution.
10. Return & Refund Policy
For detailed information on returns, exchanges, and refunds, please refer to our Return Policy: https://enventortool.com/pages/return-policy
Brief information:
- Returns can be requested within 30 days of receiving the product
- Products must remain unused and in original packaging
- Refunds will be issued to the original payment method, with processing time of 7-15 business days
- Customers are responsible for return shipping costs, unless the return is due to our error
11. Contact Us
If you have any questions about shipping or need assistance, please contact us through the following methods:
- Email: support@enventor.net
- Official Website: https://enventortool.com/
Our customer service team will respond to your inquiry within 1-2 business days.
12. Policy Updates & Changes
ENVENTOR reserves the right to modify this shipping policy at any time without prior notice. Any modifications will take effect immediately upon posting. The latest version of the shipping policy will be posted on the ENVENTOR official website. Continued use of our services indicates your acceptance of these changes. We recommend that customers review this policy regularly for the most up-to-date information.
